Smile Shop

Share Your Story

Each of our Power of the Smile apparel tees comes with a Pay it Forward card.  At #hersmile we believe through love, connection and giving, a full, happy life can be had despite having to endure life’s great challenges and tragedies.  Please share your Pay it Forward story so we can inspire others to heal by paying forward the love they have in their heart out into the world.


FAQs Questions

When will my exchange ship/When will I receive my refund?

  • Please allow 2 weeks from the time your return/exchange is delivered to us for it to be processed.
  • Once your return or exchange is processed we will email you an updated tracking number or a confirmation of your refund.

Are the packages that you use branded, or do they have a logo on the exterior?

  • Yes, our mailers are branded and it will be apparent that the package has come from #hersmile.
  • Please keep this in mind and observe tracking information when ordering gifts.

Do the proceeds from my purchase help fund your organization?

  • 100% of our net profits goes to our #hersmile mission! Our donations aid in our mission to not only being reactive when tragedy strikes, but to also be proactive through our Power of the Smile program whose goal is to teach resiliency and coping skills to deal with life’s greatest tragedies and hardships.

Do you donate to other charitable causes too?

Yes, we contribute to other charitable causes that help the families we support.

Where is your company located?

#hersmile Nonprofit is located in Martinez, California.

Do you have a customer service phone line I can call?

At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to so that we can better assist you.

How long will it take to receive my order within the U.S.?

  • We make every effort to process orders within 5 business days of when they are received.
  • Once the package is shipped it can take 3-10 business days to be delivered.

How long will it take to receive my international order?

  • We make every effort to process orders within 5 business days of when they are received.
  • Once the package is shipped it can take 7-15 business days to be delivered, depending on your location.

What is your U.S. return policy?

  • You can return or exchange any merchandise for up to 30 days after the delivery date.
  • Returns made after 30 days of the delivery date will be refunded via an emailed store credit. We can only accept returns for store credit for up to 90 days after the delivery date.
  • Please print and fill out our Returns & Exchanges form located Here. Include this form in your return shipment and we will promptly complete the exchange or return and send it back.
  • Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. We are also unable to accept items for return or exchange that have any strong lingering odors.
  • Exchanges can only be made for items of equal or lesser  value.
  • Original Shipping charges are not refundable.
  • Clearance and sale items may have restrictions on returns, please refer to the product descriptions for more information.
  • Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

When I place an item in my cart or wishlist, is it reserved for any period of time?

  • Placing an available item in your shopping cart and/or wishlist does not reserve that item.
  • Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we’ve received your order.

What forms of payment do you accept?

  • We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.